Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
thomas@ninety.io
Article
Last Month
Quarterly Conversations™ and Annual Reviews This article provides best practices for completing your review, explaining the different sections of the forms, what each party sees, and the differences between Quarterly Conversations and Annual Reviews. Watch this video for an overview. What Are Quarterly Conversations™ and Annual Reviews? Quarterly
Types of To-Dos Creating To-Dos in Ninety allows you to keep track of tasks that need to be completed by you or your team. Each type gives you the option to make it a repeating To-Do, saving you time by automatically creating the To-Do at your chosen cadence. Team To-Dos Team To-Dos are the default in Ninety. They allow your team to have visibility
The Vision/Traction Organizer® (V/TO®) The V/TO® is a long-term strategic plan created by leadership. The goal of the V/TO is to document your organization’s identity and future plans. Learn more about the V/TO in this blog from Kris Snyder, Professional EOS Implementer®, and this video. Watch this video for an overview of our V/TO tool. Sharing t
How Do Roles Work? Roles determine the content users can edit or view, including access to tasks such as inviting new users or updating billing options. Here is a general overview of each role's capabilities: Accountability Chart®️ Process V/TO®️ Rocks, To-Dos, Issues Owner Edit Edit Edit Create/View All Teams' Admin Edit Edit Edit Create/View Al
Linking connected items in Ninety helps teams document progress, clarify dependencies, and prioritize objectives. Users can create as many linked items from existing items as needed. For example, all Issues, To-Dos, and Headlines relating to a single Rock can be created as linked items from that Rock. To create a linked item from an existing item: C
Get Started with the Accountability Chart®️ The The Accountability Chart®️ begins with five pre-filled Seats: Visionary Integrator™ Sales/Marketing Operations Finance Each Seat is entirely customizable to fit your needs. The Accountability Chart®️ tool will grow with you as you add more departments, teams, and employees. To learn more, read our blog
Creating and Sharing All users can view Headlines from the main navigation to create and send messages to each other. Reading Headlines is a core component of the L10 weekly meeting agenda. These are news items worth sharing but may not need discussion. If a Headline does warrant further discussion, right-click it and make it an Issue. Headlines Pr
Customize your Accountability Chart™ by adding, editing, and organizing the Seats to fit your needs. Users with Manager or higher permissions can organize the Accountability Chart in the following ways: Creating new Seats Assigning users to a Seat Deleting Seats Rearranging Seats Cloning Seats Click through the tabs below to learn how. Creating Ne
The Billing Page Important Notice We're in the process of moving all our existing clients to our new merchant of record. If your instance of Ninety differs from this article, please contact customer support. Users with Owner, Admin, and Coach roles can review the billing page. Follow these steps to review your billing information: Click your nam
What is a Smart Measurable? Smart Measurables transform existing Measurables into variables that can be used to create formulas. They give you the power to perform calculations on your Scorecard as you enter data automatically. Smart Measurables can use the following basic mathematical operators, including order of operations formulas with parenthes
The instructions below show you how to activate your phone number and retrieve items like To-Dos, Rocks, and Issues via text message. We call this service Henryx. Set Up Your Phone Number Click on your name from the bottom of the left navigation. Click User Settings. Click Account. Enter your phone number. Toggle on Enable MFA. Enter the verificat
Below are instructions for adding Ninety to an iPhone or Android home screen. These steps allow one-click access to Ninety's web-based platform so that it works just like an app. Always use the default browser: Safari for iPhone and Google Chrome for Android. iPhone Open Safari. Visit https://app.ninety.io/login and log into your account. Click
The Scorecard Tool The Scorecard tool simplifies setting up and managing your team’s Scorecard to keep track of goals on five levels: Organization-wide Leadership Team Departmental Teams Individuals Reviewing the Scorecard tool every week is a critical function of team meetings. The primary functions of the Scorecard tool include: Creating Measurab
Editing an Existing Agenda or Create a Custom Agenda Users with the role of Manager or higher can edit and customize meeting agendas. Read more about roles here. Edit Agenda Click Meetings from the left navigation. Click the Open Meeting Settings icon. Choose the correct team from the Team drop-down. Choose the agenda to edit from the drop-down. Cus
Documenting Your Processes Process is one of the Six Key Components™ of the Entrepreneurial Operating System® (EOS®). Use our Process tool to identify, define, and document your organization's Core Processes. EOS® defines a Core Process as one of the essential things that need to be done consistently well every time, no matter who is doing it. Each
Creating a New Team To create a new team or edit existing teams, users must have the role of Owner, Admin, Manager, or Implementer. Click your name from the bottom of the left navigation. Click Company Settings or Teams. Click Create Team. Write the Team's Name. Click Add. Selecting the Team's Type After creating the Leadership Team, each formed
Our Data Transfer Services Tired of your data being siloed? We can import all your data onto Ninety for free. What Information Can I Transfer? Meeting items, such as: Rocks To-Dos Issues Headlines Scorecards V/TO®️ Accountability Chart®️ Send Us Your Data Our Support Team can upload data to your account. Whether you're new to Ninety or incorpora
Canceling Your Subscription Click your name at the bottom of the left navigation. Click Billing. Click Cancel my subscription. Fill out the exit form. Click Continue. Click Cancel subscription. Only Owners and Admins can cancel a subscription.
Accessing Your Settings User settings allow you to change your own Ninety experience without affecting the rest of your company. To access user settings: Click your name from the left navigation. Click User Settings. Settings Options On the left side of your screen, you'll find the following User Setting pages, Profile Account Preferences Noti
What Is Partner Hub? Partner Hub is for coaches using Ninety with their clients. Use this tool to create templates, manage referrals, and set up clients. This tool is tied to a coach, implementer, or partner account and applied across the user's assigned companies. If you do not see this tool, contact partner@ninety.io for assistance. Managing