Issues Analytics

Discover how well your teams are resolving high-priority Issues.

Written by Tommy Mains

Updated at February 27th, 2025

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Table of Contents

Issues Insights Page Short-Term Issues Resolution Chart Short-Term Issues Resolution Chart Drill-In

Issues Insights Page

Our Issues page in the Insights tool has one data visualization card that analyzes how successfully your teams resolve short-term Issues.

 

 

Use the team, date range, and calendar filters to locate the data you want to analyze.

Team Filter

The options shown in the Team filter depends on your user role:

  • Owners and Coaches can see any team in the organization.
  • Admins can see every non-private team in the organization.
  • Managers and Team Members can see every team they're in (according to the Directory tool).

The “All” option shows all the teams the user has access to view. To view a specific team's data, click the Team dropdown and select one of your teams. Only one team can be selected at a time (excluding the “All” option).

 
 

Date Range Filter

The options shown in the date range filter include:

  • YTD (year to date)
  • Current Quarter
  • Previous Quarter
  • Last 5 Quarters
  • Custom (requires you to select a start and end date in the calendar filter)
 
 

 

Short-Term Issues Resolution Chart

 

The short-term Issues: resolution by priority chart provides a detailed accounting of the number of Issues resolved during the selected date range. The chart breaks down the solved Issues by their assigned priority.

Scroll over any of the priority groupings to view:

  • The priority number assigned
  • The percentage of those Issues solved
  • The number of those Issues solved

 

Short-Term Issues Resolution Chart Drill-In

Click the expanding arrows icon at the top right of the card to open a drill-in table showing the data shown. The table displays the following:

  • The date a user created the Issue
  • The Issue's title
  • The date the Issue was resolved
  • The Issues assigned priority number
  • The team the Issue belongs to
  • The Issue's owner
concern metrics problem analysis

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