How to Use Ninety's Directory

In Ninety, all user and team management flows through the Directory. It's where Owners, Admins, Managers, and Coaches add new users, assign roles, organize team membership, and remove access when someone leaves. The Directory is available on all plans, including Free, and is accessible to users in all roles.

Where to find the Directory

The Directory is in the left navigation under the Knowledge section. On smaller screens, the left navigation can extend below the visible area, so you may need to hover over the sidebar and scroll down to find it.

On the Ninety mobile app, tap your profile icon in the upper right corner of My 90, then tap Directory.

Tip: If you're an Admin and a user tells you they can't find the Directory, the most common cause is that the left navigation is cut off on their screen. Ask them to hover over the sidebar and scroll down.

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What Is the Directory?

Our Directory tool is the central location to manage all the users on your Ninety account. Use the Directory to:

• Add users to Ninety
• Change user roles and permissions
• Assign users to teams
• Deactivate users (remove their paid license)
• Delete users (remove them from your account)
• View user bios

Changing a User's Permissions Role

You can change the user role for anyone with the same role or one lower than yours. For example, Admins can change to user role of anyone except Owners.

To change a user's role:

1. Click Directory from the left navigation.
2. Locate the intended user (you may need to search for them first).
3. Click the dropdown in the Role access column.
4. Select the desired user role.

Editing User Information After Sending Invitations

If an invitation is pending (it has been sent but not yet accepted), the inviter can modify the new user's details. To do this, the user who sent the invitation should:

1. Click Directory from the left navigation.
2. Click on the pending user's name to open their information menu.
3. Click the pencil icon in the top right corner to edit their information.
4. After making changes, click the checkmark to save.

After a new user accepts their invitation, they gain full control over editing their personal information.

Inviting Users from Another Company Using Ninety

If you invite a user who already exists within another company on Ninety, the inviter cannot edit that user's information. The user's details are managed by the individual or their original company.

Incorporating this information will provide clarity on user information management during the invitation process.

Frequently Asked Questions (FAQs)