In this article, we'll explain how to reactivate your Ninety account and ensure that all your previous data remains intact. 

Reactivation Scenarios

You may need to reactivate your account under the following conditions:

• Your account was canceled due to an unsuccessful payment.
• Your account was manually set to inactive and needs a new billing setup.

How to Reactivate Your Account

The account Owner or an Admin user can follow these instructions to complete the reactivation process:

1. Navigate to Billing settings. Click your name at the bottom of the left navigation, then click Billing.
2. Click “Explore Plans.” Review our four pricing plans and select the right one for your company.
3. Add or update billing information. Add an active credit card and a billing email address. Learn more about billing and payments here.

Data Retention

All your previous data will remain intact and accessible after reactivating your account, including:

• Account settings
• Archived items (completed Rocks, discussed Issues, etc.)
• Saved preferences
• User information in the Directory tool