Team collaboration starts with getting everyone into Ninety. While inviting teammates is typically straightforward, invitation delivery problems or acceptance issues can occasionally occur. This guide walks you through the most effective solutions to ensure your team members can successfully join your account.

When Team Members Haven't Received Their Invitation

If a teammate reports they haven't received their invitation email, start with these steps:

Resending Invitations from the Directory

1. Click Directory from the left navigation.
2. Locate the user's name in your directory.
3. Click the ellipsis (three dots) next to their name.
4. Select Resend Invite to send another invitation email.

Alternative method: Click Copy unique invite link from the same menu. This creates a direct link you can share with the user via text, email, or any other communication method.

Sending a Fresh Invitation

If resending doesn't work, you can create a new invitation:

1. Click Add Teammates from the left navigation.
2. Enter the user's email address and select their role.
3. Click Add teammates to send a new invitation.

Resolving Common Invitation Errors

"This Email Is Already Associated with an Existing User"

This error typically occurs when a previous invitation attempt created a partial user record. Here's how to resolve it:

Delete the existing invitation:

• Go to the Directory and locate the user.
• Click the ellipsis next to their name.
• Select Delete to remove the incomplete invitation.

Create a new invitation:

• Use the Add Teammates button to send a fresh invitation.
• Ensure the user clears their browser cache before accepting.

Clear browser cache:

• Ask the user to clear their browser cache and cookies.
• Have them try accessing the invitation link in an incognito or private browsing window.

Additional Troubleshooting Solutions

When All Else Fails

If standard troubleshooting doesn't resolve the issue:

1. Verify the email address: Double-check that you're using the correct email address for the invitation.
2. Try an alternative email: If your teammate has multiple email addresses, try sending the invitation to a different one.
3. Contact support: If persistent issues persist, contact our support team through the chat feature or email for additional assistance.