Reviewing and Updating Billing
Add licenses, update payment methods, review subscription numbers, or view invoices on the Billing Page.
Table of Contents
These updates to our billing page and new merchant of record, Paddle, went into effect on 12/22. *Some companies excluded. Please don't hesitate to contact our support team with any questions.
Paddle is referenced on future invoices, and your credit card statements will now read: PADDLE.NET*NINETY.IO.
Sales Tax
Effective 2/2/23, the tax will be included in payments for companies that became paying clients before 1 December 2022. Any companies that became paying clients after 12/1/2022 will see sales tax included in their fees. This is calculated based on the account’s area code plus local sales tax (if applicable).
Note for Sales Tax Exemption Certificates
If you have a Sales Tax Exemption Certificate, a VAT ID* (or any other form of sales tax ID), please email valid documentation to assist@paddle.com so that Paddle can arrange for sales tax to be deducted from all future billings.
For UK VAT-registered customers, since Paddle is a UK company, you must claim back the VAT as part of your VAT return. Paddle’s UK VAT ID is GB150848114.
The Billing Page
Navigate to the billing page in Settings under Company Settings to view information regarding an organization's Ninety subscription.
Note: Only those with the owner and admin roles can view and adjust these settings.
The Overview Page
View the following under the Subscription Overview header:
- Free trial length
- Available and total licenses
- Renewal Date and Cost
- Option to cancel the subscription
View the following under the Billing Overview header:
- Payment method
- Billing Contact
Changing the Payment Method
Select the "Change payment method" link under the Billing Overview header and complete the appropriate information to change the credit card or PayPal account used as a payment method.
The Licenses Page
Select the licenses tab to see a list of licensed users and their roles.
- "Standard Licenses" shows the total license count occupied by users with full access to Ninety in all paid roles.
- "Free licenses" displays the number of free licenses occupied by users with limited access or functionality, like Observers (view only), Directory only users, or Coaches/Implementers.
Note: Use the Directory tool to add users, change their roles, and update the number of used licenses on the Billing page. Review this article for more on role types.
Selecting the more options icon (...) next to a user allows changing a standard licensed user to an "observer" role, which does not count toward used Standard Licenses. However, that individual can only view information related to their team and cannot edit anything or access settings.
Managing Licenses
The license count automatically increases as you add paying users to your account. Paying users, are any users invited with a paid role or an existing person changed to a paid role.
When a license is added, it is billed immediately for the pro-rated amount left on the term. The total amount paid is removed from the next monthly or annual payment when a license is removed.
Note: Under the Ninety 30-day Trial, owners and admins can add and remove licenses freely at no charge.
To manage the number of licenses for a subscription, select the Manage Licenses button on the top-right of the page. From there, increase or decrease the number of Standard Licenses available for the account.
Note: Users must stay within the number of assigned licenses to the account.
The Invoices Page
Previous invoices sent to the contact listed on the Billing Overview Page will appear on the Invoices Page.
The Invoices Page shows:
- When the charge occurred
- How much was charged
- Whether it was Paid, Not Paid, or if there is an upcoming charge