What Is the Issues Dashboard

The Issues Dashboard is a tool teams use to track how often Short-Term Issues are resolved.

The Issues Dashboard includes:

• Total Tracked Issues for this team.
• Total Issues Solved in the Last Meeting.
• Total Issues Solved Today (in the current meeting), with an indicator showing the difference from the previous meeting.
• Solve Rate percentage for the current meeting, with an indicator against the solve rate goal.
   

Accessing the Issues Dashboard in a Meeting

When in a Meeting, you can access the Issues Dashboard by clicking Show on the right side. Click Hide to minimize the Issues Dashboard.

Setting the Desired Solve Rate (per Team)

This functionality can only be modified by the Manager role or above. To edit the desired "Issue solve rate" (percentage) per meeting, open Issues OR view the Issues segment of a meeting and click the Gear Icon on the top-right of the screen.

Enter the percentage rate under "Set desired solve rate" and click Save. This is now the Solve Rate goal for each meeting. Unchecking this section leaves the solved percentage but removes the difference indicator.

Viewing a Previous Meeting's Issues Data

The results of the meeting's solved Issues display in the meeting recap email sent as part of the conclusion. You can also review a previous meeting's Issue tracking data on the Meetings page.